Skip to Content

Service Level Agreement (SLA) Between Qureo and Healthcare Providers

Effective Date: 28/03/25

Parties Involved:

  • Qureo (Healthcare Platform)
  • Doctor/Hospitals/clinics (Healthcare Provider)

1. Purpose

This agreement defines the service expectations, responsibilities, and commitments between Qureo and the registered doctors/hospitals to ensure seamless service delivery and quality patient care.

2. Scope of Services

Qureo provides a digital platform enabling healthcare providers to:

  • List their services, consultation fees, and availability.
  • Manage patient appointments and bookings.
  • Provide cost estimates and medical quotations.
  • Communicate with patients via WhatsApp and CRM-integrated solutions.
  • Receive automated reminders and updates about patient inquiries.

Healthcare providers are responsible for:

  • Ensuring accurate and up-to-date information on Qureo.
  • Delivering medical services as per agreed timelines and pricing.
  • Responding to patient queries and appointment requests in a timely manner.
  • Maintaining confidentiality and adhering to data privacy regulations.

3. Service Availability & Performance

Qureo guarantees:

  • 99.5% uptime of the platform for uninterrupted service.
  • 24/7 support for technical issues.
  • Response to provider queries within 24 hours.

Healthcare providers must:

  • Ensure accurate scheduling to avoid patient dissatisfaction.
  • Respond to appointment requests within 12 hours.
  • Notify Qureo in case of unavailability or changes in service.

4. Responsibilities of Healthcare Providers

  • Provide genuine and ethical medical services.
  • Maintain compliance with healthcare regulations and licensing.
  • Respect patient confidentiality and adhere to HIPAA/GDPR standards.
  • Avoid cancellations unless necessary and provide timely updates to patients.

5. Data Protection & Confidentiality

  • Qureo ensures data encryption and secure handling of patient-provider interactions.
  • Healthcare providers agree not to misuse patient data.
  • Both parties agree to maintain strict confidentiality of shared information.

6. Payment & Revenue Terms

  • Commission Structure: Qureo may charge a commission on confirmed patient bookings.
  • Payment Settlements: Payments for consultations will be transferred within 7 working days post-service completion.
  • Refunds & Cancellations: As per Qureo’s refund and cancellation policy.

7. Termination of Agreement

This SLA may be terminated:

  • By either party with 30 days' notice.
  • If a party fails to meet service obligations consistently.
  • In case of legal violations or unethical medical practices.

8. Dispute Resolution

  • Any disputes shall be resolved through mediation and arbitration.
  • Legal proceedings, if required, shall be handled under the jurisdiction of [State/Country].

9. Acceptance

By registering as a healthcare provider on Qureo, you acknowledge and accept the terms and conditions outlined in this Service Level Agreement.

Signed By:

Qureo Representative | Healthcare Provider