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Terms & Conditions

1. Introduction

Welcome to Qureo! These Terms & Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms.

2. Services

Qureo provides a seamless platform for patients to connect with healthcare providers, access medical quotations, book appointments, and make secure payments.

3. User Responsibilities

  • You must provide accurate and complete information while using our services.
  • You agree to use our platform for lawful purposes only.
  • Any misuse, fraudulent activity, or breach of terms may result in account suspension.

4. Appointment & Booking Policy

  • Patients can book appointments with doctors, hospitals, and diagnostic centers via our platform.
  • Availability is subject to confirmation by the respective healthcare provider.
  • Any changes or rescheduling requests should be communicated at least 24 hours in advance.

5. Payment Terms

  • Payments must be made via the accepted methods on our platform.
  • Any additional charges during the consultation may be applicable and must be paid before completion of services.
  • The price mentioned in the quotation is valid for a limited period and may change based on the consultation.

6. Refund Policy

  • Refunds are processed within 8-10 business days after approval.
  • Refunds are applicable only if the service is canceled within the permissible cancellation window.
  • Any service availed partially or fully is not eligible for a refund.

7. Cancellation Policy

  • Cancellations requested 24 hours before the scheduled appointment will be eligible for a full refund.
  • Cancellations made within 24 hours of the appointment may incur a cancellation fee.
  • If the healthcare provider cancels the appointment, a full refund will be issued.

8. Privacy & Data Security

  • Qureo ensures compliance with data protection laws to safeguard user information.
  • Your personal and medical data will only be shared with authorized healthcare providers.

9. Liability Disclaimer

  • Qureo acts as a facilitator between patients and healthcare providers and is not liable for any medical outcomes.
  • Users must independently verify the credibility of healthcare providers before availing services.

10. Modifications to Terms

  • Qureo reserves the right to update these Terms & Conditions at any time.
  • Continued use of the platform after modifications implies acceptance of the revised terms.

For any queries or support, please contact us at support@qureo.in